Customer success resumes that show retention and expansion

CS hiring managers skim for book of business, retention or expansion outcomes, and how you handled risk. Soft adjectives without numbers get skipped.

Example bullets

• Managed a multi-account book and finished the year with strong retention after saving at-risk logos in QBRs
• Reworked onboarding playbooks and shortened time-to-first-value for mid-market customers
• Partnered with AEs on expansion through seat growth and adjacent modules